Refund Policy

We offer a 30-day money back guarantee for any first-time product order. If you are not happy with your first order, please contact our Customer Service team at care@wenatal.com to obtain a one-time refund on the product. This request must be made within 30 days. Requests made after 30 days cannot be accommodated. Subsequent purchases of the same product are not returnable or refundable.

WeNatal places the highest value on customer safety and the integrity of the product. For this reason, we cannot accept returns of products that have already been delivered.

If you plan to travel, please adjust your subscription shipping dates in advance to either receive your product a week prior to your departure or to arrive after you return. This will ensure that your order is not left out where it can be exposed to inclement weather or vulnerable to theft. WeNatal cannot refund product that was damaged due to weather exposure or that was stolen from an unsecured location.

Undeliverable Products

If your order is returned to us as undeliverable due to a wrong address being provided, we can offer you two options.

Option 1: We can reship the order. A $7 reshipment charge will apply.

Option 2: We can refund that shipment, minus the original shipping fee.

NOTE: Shipping is non-refundable for all orders.

Bulk Shipments – Final Sale

All bulk shipments (2 or more of any one product) are Final Sale. For this reason, we recommend that you try our products first before placing a bulk order.  If you are placing a bulk international order, please check with your local customs office to make sure that your country allows for bulk shipments of supplements. Many countries limit the months of supply that you can import for personal use. WeNatal cannot refund bulk orders that are seized by local customs offices due to import violations.

Cancelled Subscriptions/Address Changes

Subscriptions must be cancelled prior to the next order being generated. Likewise address updates must be made to the subscription prior to the next order being generated. If you cancel your subscription or change the address after the order has generated (i.e. your card has been charged), we may be unable to cancel it. Please reach out to care@wenatal.com immediately. Please note: in most cases the orders will have already shipped since our carriers generally pick up early in the day. Unfortunately, we can’t cancel or change the shipping address on an order once it has shipped.

“I don’t need the product anymore, what can I do with extra product that I cannot return?”

• Continue taking your WeNatal prenatal as a multi vitamin.
• Our Omega DHA is for more than fertility, continue taking it for optimal health.
• If you cannot take our supplements for a dietary or medical reason, consider sharing your extra WeNatal with a friend.
• If your supplements are expired, you can compost them to enrich the soil.