What is your refund policy? We offer a 30-day guarantee on your first purchase of any WeNatal supplement. If it's not the right fit, contact us within 30 days of purchase for a one-time refund.
Please note:
Valid on a first-time, one-month supply of each product only
Repeat purchases of the same product are final sale
Bundles, bulk orders, and multi-month supplies are not eligible
Shipping charges are non-refundable
How do I request a refund? Contact our Customer Care team within 30 days of purchase: Email: care@wenatal.com Call/Text Us: (888) 936-2825
Please include your order number. Most requests are reviewed within 1–2 business days. WeNatal places the highest value on customer safety and the integrity of the product. For this reason, we cannot accept returns of products that have already been shipped.
If you plan to travel, please adjust your subscription shipping dates in advance to either receive your product a week prior to your departure or to arrive after you return. This will ensure that your order is not left out where it can be exposed to inclement weather or vulnerable to theft. WeNatal cannot refund product that was damaged due to weather exposure or that was stolen from an unsecured location.
I have other concerns about my supplement. What should I do?
If you're experiencing an issue with your supplement or have any concerns about your order, please reach out to our Customer Care team. We're here to help with any issues that come up.
We'll review your situation and work with you to find the best solution.
My order was returned as undeliverable. What happens next?
If your package is returned due to an incorrect address, you can:
Reship the order for a $7 fee
Receive a refund for the product cost (original shipping fees are non-refundable)
Contact us at care@wenatal.com or Call/Text Us: (888) 936-2825 and we'll help resolve it quickly.
Bulk Shipments – Final Sale
All bulk shipments (2 or more of any one product) are Final Sale. For this reason, we recommend that you try our products first before placing a bulk order.
Cancelled Subscriptions/Address Changes
Subscriptions must be cancelled prior to the next order being generated. Likewise address updates must be made to the subscription prior to the next order being generated. If you cancel your subscription or change the address after the order has generated (i.e. your card has been charged), we may be unable to cancel it. Please reach out to care@wenatal.com or Call/Text Us at (888)936-2825 immediately. Please note: in most cases the orders will have already shipped since our carriers generally pick up early in the day. Unfortunately, we can’t cancel or change the shipping address on an order once it has shipped.
“I don’t need the product anymore, what can I do with extra product that I cannot return?”
Continue taking your WeNatal prenatal as a multi vitamin.
Our Omega DHA is for more than fertility, continue taking it for optimal health.
If you cannot take our supplements for a dietary or medical reason, consider sharing your extra WeNatal with a friend.
If your supplements are expired, you can compost them to enrich the soil.
I have extra product I can't return. What should I do?
WeNatal supplements can continue to support your overall wellness beyond fertility. You can continue taking your WeNatal prenatal as a multi vitamin.
Our Omega DHA is for more than fertility, continue taking it for optimal health.
If you cannot take our supplements for a dietary or medical reason, consider sharing your extra WeNatal with a friend.
If your supplements are expired, you can compost them to enrich the soil.
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