SHIPPING INFORMATION

GENERAL INFORMATION

Orders placed on WeNatal.com are shipped via our carriers Monday through Friday. Our carriers do not pick up on weekend or holidays. Orders placed BEFORE 9:00 AM PST are typically shipped out the same day. Orders placed AFTER 9:00 AM PST are normally shipped the next business day.

USA ORDERS

WeNatal's Flat Rate shipping is priced based on order value as follows:

• Under $40 = $5
• $40-$149.99 = $7
• $150-$299.99 = $10
• $300 and up = $14

INTERNATIONAL ORDERS

We ship to 140+ countries from our Pittsburgh warehouse, and delivery times can vary depending on the shipping carrier and method chosen. Please note that transit times may be extended due to customs processing in your country, which is outside of our control.

APG (Australia Post Global) - 4 - 7 Business Days

Global Post – 4 – 7 Business Days

USPS International - 7 - 14 business days or longer depending on Customs

Duty, Taxes and VAT are added at the checkout for the following countries, which will speed up Customs clearance at the destination -

Canada, UK, Italy, Germany, Spain, France, Mexico.

All other countries do not include the cost of duties and taxes. Depending on the policy of the Country, you may be required to pay additional fees to Customs at your destination.

Import duties are not applicable if you’re ordering from within your own region, but you may need to pay local sales taxes.

PACKAGING

We 100% value your privacy and discretion. All WeNatal orders sent out in discreet packaging, for full confidentiality. So you can keep your journey to private until you are ready to share.

DELIVERY & TIME IN TRANSIT

WeNatal ships from our warehouse in Southern California and Pennsylvania, and transit times vary depending on the destination. Typical transit times for most US orders are 3-5 business days, though welcome kits—due to the heavier weight of the glass jars—may take a little longer to arrive. Please note: Transit times are not guaranteed.

If shipping to your location tends to take longer or if your welcome kit is delayed, we’re happy to assist with adjusting your first refill date to ensure everything stays on schedule. Just let us know!

ADDRESS CHANGES/SKIPS/CANCELLATIONS

If your card has already been charged for your recurring subscription any address changes, skips or cancellations to your subscription will take effect on future orders. Once your order is placed (i.e. your card has been charged) an address change, skip or cancellation may not be possible on that order. Please note that we are not responsible for orders mis-shipped due to an incorrect address. Unfortunately, we are not able to refund or reship mis-shipped orders.

To change the address for your recurring subscription please login to the subscription portal and click on “My Account” https://wenatal.com/apps/customers/portal If you have multiple subscriptions going to the same address, you must update each subscription separately.

HOTEL & TEMPORARY DESTINATIONS

While we're happy to accommodate shipping to travel destinations, at WeNatal, we kindly advise against shipping to Hotels, AirB&Bs, and other temporary locations. Because transit times can vary and handling after delivery may not be reliable, we want to ensure your items reach you as smoothly as possible. If you're planning a trip, we recommend placing your order at least 2 weeks before your departure date. If that's not feasible, don't worry! You can always order with us upon your return. For subscribers, simply adjust your ship date to ensure your items arrive in time, or consider ordering extra refills to bring along for your journey. Please note that orders sent to hotels and temporary destinations cannot be refunded if they arrive after your departure or are misplaced post-delivery. Your satisfaction is our priority, so feel free to reach out if you have any questions or concerns.

STOLEN/UNDELIVERABLE ORDERS

Once the carrier confirms delivery, we're unable to reship or refund orders. At WeNatal, we understand the importance of receiving your package safely. While we strive to ensure smooth delivery, we kindly remind you that we cannot be held responsible for packages stolen from the confirmed delivery location. Your peace of mind matters to us, so we encourage you to consider the security of your delivery destination. If you're concerned about the safety of your residential address, we recommend shipping to an alternate location such as a trusted business or mailbox service. In the event that a shipment is returned to us as undeliverable, please note that additional shipping fees may apply for resending. We're here to assist you every step of the way, so please don't hesitate to reach out if you have any questions or need further assistance.

RETURNS INFORMATION

We offer a money back guarantee limited to a 30 day supply for any first-time product order. If you are not happy with your first order, please contact our Customer Service team at care@wenatal.com to obtain a one-time refund one 30 day supply. This request must be made within 30 days. Requests made after 30 days cannot be accommodated. Subsequent purchases of the same product are not returnable or refundable. Bulk shipments are not returnable or refundable.

WeNatal places the highest value on customer safety and the integrity of the product. For this reason, we cannot accept returns of products that have already been shipped.

If you plan to travel, please adjust your subscription shipping dates in advance to either receive your product a week prior to your departure or to arrive after you return. This will ensure that your order is not left out where it can be exposed to inclement weather or vulnerable to theft. WeNatal cannot refund product that was damaged due to weather exposure or that was stolen from an unsecured location.

Undeliverable Products

If your order is returned to us as undeliverable due to a wrong address being provided, we can offer you two options.

Option 1: We can reship the order. A $7 reshipment charge will apply.

Option 2: We can refund that shipment, minus the original shipping fee.

NOTE: Shipping is non-refundable for all orders.

Bulk Shipments – Final Sale

All bulk shipments (2 or more of any one product) are Final Sale. For this reason, we recommend that you try our products first before placing a bulk order.

Cancelled Subscriptions/Address Changes

Subscriptions must be cancelled prior to the next order being generated. Likewise address updates must be made to the subscription prior to the next order being generated. If you cancel your subscription or change the address after the order has generated (i.e. your card has been charged), we may be unable to cancel it. Please reach out to care@wenatal.com immediately. Please note: in most cases the orders will have already shipped since our carriers generally pick up early in the day. Unfortunately, we can’t cancel or change the shipping address on an order once it has shipped.

“I don’t need the product anymore, what can I do with extra product that I cannot return?”

• Continue taking your WeNatal prenatal as a multi vitamin.
• Our Omega DHA is for more than fertility, continue taking it for optimal health.
• If you cannot take our supplements for a dietary or medical reason, consider sharing your extra WeNatal with a friend.
• If your supplements are expired, you can compost them to enrich the soil.