WeNatal's Flat Rate shipping is priced based on order value as follows:

• Under $40 = $5
• $40-$149.99 = $7
• $150-$299.99 = $10
• $300 and up = $14

We ship to 140+ countries from our California warehouse using FedEx International Connect Plus.

• Flat Rate: $25 shipping to all countries
  
• Processing Time: Orders ship within 1–2 business days
  
• Delivery Window: Typically 3-5 business days, though this may vary depending on your location. Transit times can be extended due to customs processing, which is outside of our control.
  

Duties & Taxes:

• For subscription orders, duties and taxes are not collected in advance.
  
• In some countries, duties and taxes may not appear at checkout. If that happens, you may be asked to pay customs fees when your order is delivered.
  
• We recommend checking your country’s customs policies to avoid surprises at delivery.
  

Import duties are not applicable if you’re ordering within your own region, though you may still be responsible for local sales taxes.

International Shipping Restrictions Update
Due to current regulatory and carrier limitations, we’re unable to ship to the following countries:

Afghanistan, Armenia, Belgium, Brazil, Cambodia, China, Cyprus, Georgia, India, Iraq, Israel, Kuwait, Laos, Macau SAR China, Maldives, Mongolia, Nepal, Nigeria, Oman, Pakistan, Palestinian Territories, Portugal, Qatar, Spain, Tajikistan, Timor-Leste, Turkmenistan, Ukraine, United Arab Emirates, Uzbekistan.

We’re actively working to expand our shipping options and hope to add many of these countries in the future. Please check back here for updates.

If you’d like to place an order now, you may want to explore using a freight forwarding service that can deliver to your country.

We 100% value your privacy and discretion. All WeNatal orders sent out in discreet packaging, for full confidentiality. So you can keep your journey to private until you are ready to share.

WeNatal ships from our warehouse in Southern California, and transit times vary depending on the destination. Typical transit times for most US orders are 3-5 business days, though welcome kits—due to the heavier weight of the glass jars—may take a little longer to arrive. Please note: Transit times are not guaranteed.

If shipping to your location tends to take longer or if your welcome kit is delayed, we’re happy to assist with adjusting your first refill date to ensure everything stays on schedule. Just let us know!

Your package has shipped, however due to recent changes in how the U.S. Postal Service (USPS) applies postmarks and scans packages, USPS may take an additional 24–48 hours after pickup before your package is officially scanned and postmarked. This means that packages handed to USPS may not show processing activity until a day or two later than in the past. Rest assured your package has been pick up by USPS. For more information read here.

If your card has already been charged for your recurring subscription any address changes, skips or cancellations to your subscription will take effect on future orders. Once your order is placed (i.e. your card has been charged) an address change, skip or cancellation may not be possible on that order. Please note that we are not responsible for orders mis-shipped due to an incorrect address. Unfortunately, we are not able to refund or reship mis-shipped orders.

To change the address for your recurring subscription please login to the subscription portal and click on “My Account” https://wenatal.com/account/login?return_url=%2Faccount

If you have multiple subscriptions going to the same address, you must update each subscription separately.

While we're happy to accommodate shipping to travel destinations, at WeNatal, we kindly advise against shipping to Hotels, AirB&Bs, and other temporary locations. Because transit times can vary and handling after delivery may not be reliable, we want to ensure your items reach you as smoothly as possible. If you're planning a trip, we recommend placing your order at least 2 weeks before your departure date. If that's not feasible, don't worry! You can always order with us upon your return. For subscribers, simply adjust your ship date to ensure your items arrive in time, or consider ordering extra refills to bring along for your journey. Please note that orders sent to hotels and temporary destinations cannot be refunded if they arrive after your departure or are misplaced post-delivery. Your satisfaction is our priority, so feel free to reach out if you have any questions or concerns.

Once the carrier confirms delivery, we're unable to reship or refund orders. At WeNatal, we understand the importance of receiving your package safely. While we strive to ensure smooth delivery, we kindly remind you that we cannot be held responsible for packages stolen from the confirmed delivery location. Your peace of mind matters to us, so we encourage you to consider the security of your delivery destination. If you're concerned about the safety of your residential address, we recommend shipping to an alternate location such as a trusted business or mailbox service. In the event that a shipment is returned to us as undeliverable, please note that additional shipping fees may apply for resending. We're here to assist you every step of the way, so please don't hesitate to reach out if you have any questions or need further assistance.