Shipping

Orders placed on WeNatal.com are shipped via our carriers Monday through Friday. Our carriers do not pick up on weekend or holidays. Orders placed BEFORE 12:00 PM PST are typically shipped out the same day. Orders placed AFTER 12:00 PM PST are normally shipped the next business day.

PACKAGING

We 100% value your privacy and discretion. All WeNatal orders sent out in discreet packaging, for full confidentiality. So you can keep your journey to private until you are ready to share.

DELIVERY & TIME IN TRANSIT

WeNatal ships from our warehouse in Southern California. Transit times vary based on destination. Typical transit times for Domestic orders are 3-5 business days. Typical transit times for International orders are 5-10 business days. If you find that carriers take longer for your particular destination, we recommend adjusting your ship date to allow extra time.

ADDRESS CHANGES/CANCELLATIONS

If your card has already been charged for your recurring subscription any address changes to your subscription will take effect on future orders. Once your order is placed (i.e. your card has been charged) an address change or cancellation may not be possible. Reach out to us as soon as possible. Our team will do their best to update your order prior to carrier pick up. Please note that we are not responsible for orders mis-shipped due to an incorrect address. Unfortunately, we are not able to refund or reship mis-shipped orders.

To change the address for your recurring subscription please login to the subscription portal and click on “My Account” https://wenatal.com/apps/customers/portal If you have multiple subscriptions going to the same address, you must update each subscription separately.

HOTEL & TEMPORARY DESTINATIONS

While we're happy to accommodate shipping to travel destinations, at WeNatal, we kindly advise against shipping to Hotels, AirB&Bs, and other temporary locations. Because transit times can vary and handling after delivery may not be reliable, we want to ensure your items reach you as smoothly as possible. If you're planning a trip, we recommend placing your order at least 2 weeks before your departure date. If that's not feasible, don't worry! You can always order with us upon your return. For subscribers, simply adjust your ship date to ensure your items arrive in time, or consider ordering extra refills to bring along for your journey. Please note that orders sent to hotels and temporary destinations cannot be refunded if they arrive after your departure or are misplaced post-delivery. Your satisfaction is our priority, so feel free to reach out if you have any questions or concerns.

STOLEN/UNDELIVERABLE ORDERS

Once the carrier confirms delivery, we're unable to reship or refund orders. At WeNatal, we understand the importance of receiving your package safely. While we strive to ensure smooth delivery, we kindly remind you that we cannot be held responsible for packages stolen from the confirmed delivery location. Your peace of mind matters to us, so we encourage you to consider the security of your delivery destination. If you're concerned about the safety of your residential address, we recommend shipping to an alternate location such as a trusted business or mailbox service. In the event that a shipment is returned to us as undeliverable, please note that additional shipping fees may apply for resending. We're here to assist you every step of the way, so please don't hesitate to reach out if you have any questions or need further assistance.